How to Transfer Your Domain to cloud.mu
Transferring your domain to cloud.mu is a straightforward process. By following the steps below, you can ensure a smooth transition to our platform, where you’ll enjoy reliable management, excellent support, and competitive pricing.
Step 1: Confirm Your Domain is Eligible for Transfer
Before you start the transfer process, ensure the following conditions are met:
- 60-Day Lock Period: In some cases, if your domain was recently registered or transferred, it may be locked for 60 days. During this lock period, the domain cannot be transferred.
- Domain Status: Your domain must be in an "Active" or "OK" state, not in "Redemption", "Pending Delete", or marked as "Locked".
You can check your domain’s status through your current registrar or a WHOIS lookup tool.
Step 2: Obtain Your Domain’s Authorisation Code (Auth/EPP Code)
The Authorisation Code (also called EPP Code or Transfer Key) is a unique code required to authorise the transfer.
- Log in to your account with your current registrar.
- Locate the section for domain management and request the Auth Code.
- If you cannot find it, contact your current registrar’s support team.
Important: Keep this code secure—it ensures only you can transfer your domain.
Step 3: Unlock Your Domain
Domains are often locked by registrars as a security measure to prevent unauthorised transfers. To unlock your domain:
- Log in to your current registrar’s control panel.
- Navigate to the domain settings and disable the Domain Lock or Registrar Lock option.
- Confirm that the domain status changes to “Unlocked”.
Step 4: Verify and Update Your Contact Details
Accurate contact information is critical for a successful domain transfer. All transfer notifications and approval requests will be sent to the registrant email address listed in your domain’s WHOIS record.
- Verify Your Email: Ensure the registrant email address is valid and accessible.
- Update If Necessary: If the email is incorrect, update it through your current registrar. Note that some registrars may impose a 60-day lock if critical details are changed.
Step 5: Initiate the Transfer to cloud.mu
Once your domain is unlocked and you have the Auth Code, you can begin the transfer to cloud.mu:
- Log in or create an account on cloud.mu.
- Navigate to the Transfer Domain section.
- Enter your domain name and the Auth Code when prompted.
- Complete the transfer request by following the on-screen instructions.
Step 6: Approve the Transfer Request
After initiating the transfer, an email will be sent to the registrant email address you verified earlier.
- Open the email and follow the instructions to approve the transfer.
- Approval ensures the transfer proceeds without delay.
Step 7: Wait for the Transfer to Complete
The transfer process typically takes 2–21 days to finalise, depending on your current registrar and the domain’s registry policies. During this period:
- No Service Downtime: Your domain will remain active, and all existing DNS settings will continue to function.
- Seamless Transition: Once the transfer is complete, you’ll receive a confirmation email, and the domain will be managed entirely through your cloud.mu account.
Why Transfer Your Domain to cloud.mu?
At cloud.mu, we offer a host of benefits to simplify your domain management:
- User-friendly tools for managing your domain and DNS settings.
- Competitive renewal rates with no hidden charges.
- Exceptional support from our experienced team.
Need Assistance?
If you encounter any issues or have questions during the transfer process, our support team is here to help. Contact us via email, live chat, or phone for quick and reliable assistance.
